Frequently Asked Questions

• How do I place an order?
• How will the charge appear on my credit card?
• What happens once I submit my order?
• What are your Privacy & Security policies?
• How do I contact customer service?
  

HOW DO I PLACE AN ORDER?

When you click on an Order link for a product, you will be taken to a secure server where you will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will submit your order for processing. You will then see a confirmation page .

HOW WILL THE CHARGE APPEAR ON MY CREDIT CARD?

Your credit card will be billed by JRB Health Solutions LLC., our order processing company.

WHAT HAPPENS ONCE I SUBMIT MY ORDER?

A US licensed physician will review the information you have submitted and either approve or decline your request. If approved, the physician will write the prescription and send it to the pharmacy where it will be filled and shipped to you via FedEx. Your prescription will include information explaining the usage, dose, and precautionary information for your medication. You will also receive contact information for the pharmacist in case you have any questions after you receive your medication.

WHAT ARE YOUR PRIVACY & SECURITY POLICIES?

All information we collect (i.e. email address, credit card numbers) is only used to fulfill our customer orders. Financial information that is collected is used to bill the user for products and services. Medical information is used by our medical staff to approve or decline orders for specific medications. We do not share any of your information with any other third parties.

Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.